Answers customer calls to provide technical assistance and troubleshooting with the entire Stryker Imaging product line.

• Coordinates technical support activity for in-house and field action investigation.
• First line technical support to customer
• Analyzes and recommends response to the customer complaint to ensure corrective action is performed to the complete satisfaction of the customer.
• Stays in close contact with the customer base to provide complete closure to all complaints and/or issues. 
• Works on interfacing with the Sales organization, Support organization, customers and 3rd party equipment and application vendors.
• Travels to customer sites as required.
• Point of contact between customer and vendor on customer’s hardware related issues. 
• Provides support for OfficePACS MAC and PC, and provides maintenance and customer training. Maintains customer systems by logging in remotely on a regular basis to expand local storage capacity at each location. 
• Provides support for RemoteImage and RI within OfficePACS, as well as maintenance and customer training.
• Performs other duties as assigned by Associate Technical Support Manager.

 Qualifications/Work Experience • High school diploma required
• 1-2 years of related experience
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Ability to work with all levels of management
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Demonstrated ability to plan and organize projects
• Ability to work independently and as a member of various teams and committees
• Proven ability to handle multiple projects and meet deadlines
• Effective interpersonal and communication skills.
• Ability to work well with people.
• Effective reading, writing, and math skills.
• Sedentary work: exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc. 
• Generally involves sitting most of the time.
• Effective reading and writing skills.
• Ability to review printed documents.

 Percent Travel Required 0%

 Requisition ID 7332BR