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Join Brinks and handle the issues that make a difference. Our Contact Center professionals play an important role as the voice of our company, as well as the ones our customers have come to rely on.We have a state-of-the-art facility with a convenient West Knoxville location. Consider the possibilities a new career as a Customer Care Specialist would bring!We are now hiring Customer Care Specialists interested in a new career opportunity and are interviewing for our March 10th training class. We offer weekend and shift differentials.Interested applicants may complete an application at our facility or online. Brinks Home Security 10620 Kemp Fain Lane Knoxville, TN 37932 Career Line: 226-4100Directions from Knoxville: Take Pellissippi Parkway toward Oak Ridge Exit at Hardin Valley Road Turn right onto Hardin Valley Road Turn left at Cherahala Blvd into the Pellissippi Corporate Center At top of hill, turn right onto Kemp Fain Lane SUMMARY: Provide customer and technician support while maintaining subscriber satisfaction and quality installation and service.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. * Process in-bound calls to the point of resolution, including customer service inquiries, complaints and requests for assistance pertaining to system use, maintenance and customer account information.* Educate and explain system functions to customers.* Troubleshoot specific system operational problems encountered by customers and attempts to provide immediate solutions.* Update database files and customer account information to insure accurate account information is being processed.* Schedule service appointments for technicians at the branch office locations to insure efficient and effective system maintenance.* Research alarm log, database service log and payment history to determine source of problem and provide and immediate answer to the problem or inquiry.* Document all activity on CRT and/or on appropriate forms.* Inform appropriate departments of certain requests that are initiated by the customer but cannot be performed by customer care.* Must meet or exceed the minimum performance standards. An average minimum score of 70% on the Customer Care Specialist score card is the minimum performance standard. This includes the following items: -Number of calls per hour -Average talk time per call -Average
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