Our Educational Financial Services Group in Sioux Falls, SD is looking for new people to become part of a great team. We are offering competitive wages and a monthly incentive program for those that are interested. 
 
Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Utilizes an autodial or direct dial system to initiate customer contact and determines reason for delinquency. Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. May Skip-trace to find and collect on delinquent accounts. May work on special projects. May be required to compose written documents. May be responsible for collateral analysis. Refers more complex issues to higher level Collections staff. 

Job Requirements:* Minimum Qualifications:
12-24 months collections or customer service experience 

 Knowledge of Microsoft Office Package (Excel, Word, and Access) and typing skills of 20 words per minute. 

 Experience in a fast paced, call center environment 

 Successful candidate must be able to work a flexible schedule to include working two weeknights until 9pm and every fourth Saturday 8am-12pm 

 Ability to work independently 
* Preferred Skills:
2-4 year college degree 
 

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