Responsibilities: ?Learn ADI Time Microsoft Client Server and .NET Web based products. ?Handle support calls from existing clients, troubleshoot application issues ?Respond to technical questions from users and Business Partners via, phone, email, CRM and web. ?Provide quick effective solutions, document the issues and resolution, expand our knowledgebase and identify opportunities for product improvement. ?Maintain service skills that promote client satisfaction. ?Application configuration of our Time and Attendance System ?Assist clients in application testing and rollout ?Builds and maintains a reference-able customer relationship. ?Seeks to understand customer issues and delivers appropriate solutions. Anticipates problems in advance and provides solutions to minimize risks. ?Works collaboratively and builds relationships with other consultants, customer staff, and third party consultants. ?Keeps abreast of (new) product functionality ? strives to become a product expert across multiple modules and is proficient from a configuration standpoint.
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Your responses on this application help the employer decide to review your resume. Be honest and do not misrepresent yourself. Employers value honesty and understand that an applicant rarely fits a job perfectly.
Directions: Click on the button next to the statement that best describes how well you meet a requirement. In the box following each requirement indicate in 500 characters or less exactly how you meet a requirement.
?Knowledge of Microsoft Server / Desktop operating systems
I fully meet or exceed this requirement as written. The reasons are stated below.
I fully meet this requirement - not exactly as written, but for an alternate reason stated below.
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I do not have the experience, knowledge, or skill specified for this requirement.
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?Knowledge of Internet Information Services
I fully meet or exceed this requirement as written. The reasons are stated below.
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I partially meet this requirement for the reason stated below.
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?Strong understanding of relational databases. SQL Server and/or MS-Access
I fully meet or exceed this requirement as written. The reasons are stated below.
I fully meet this requirement - not exactly as written, but for an alternate reason stated below.
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I partially meet this requirement for the reason stated below.
I do not have the experience, knowledge, or skill specified for this requirement.
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?Ability to grasp concepts quickly and learn predefined methods for extending the ADI application functions and configuring the environment to meet specific client?s needs.
I fully meet or exceed this requirement as written. The reasons are stated below.
I fully meet this requirement - not exactly as written, but for an alternate reason stated below.
I mostly meet this requirement for the reason stated below.
I partially meet this requirement for the reason stated below.
I do not have the experience, knowledge, or skill specified for this requirement.
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?A Degree/diploma in Computer Science, Engineering and/or Mathematics.
I fully meet or exceed this requirement as written. The reasons are stated below.
I fully meet this requirement - not exactly as written, but for an alternate reason stated below.
I mostly meet this requirement for the reason stated below.
I partially meet this requirement for the reason stated below.
I do not have the experience, knowledge, or skill specified for this requirement.
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?Strong analytical skills necessary
I fully meet or exceed this requirement as written. The reasons are stated below.
I fully meet this requirement - not exactly as written, but for an alternate reason stated below.
I mostly meet this requirement for the reason stated below.
I partially meet this requirement for the reason stated below.
I do not have the experience, knowledge, or skill specified for this requirement.
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