Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source – from consulting to systems integration to software development and management of IT infrastructures. Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.5 billion USD. For more information, please visit www.usa.siemens.com/it-solutions. 

Job Description
Call Coordination consists of the coordination of activities required for deskside services as well as the dispatch and management of work queues.1. Coordinate and follow-up on the completion of activities required for deskside activity (facilities, network, procurement, floor support).2. Manage Siemens workload for Deskside service calls.3. Case Management will assign to the appropriate queue.4. Update end users with status of service request.5. Update end user requests in the Case Management system.6. Interface with Siemens PMO and Citizens contacts to resolve service incidents.7. Manage daily service issues and escalations.Job Family Responsibilities: Assists with incoming inquiries and/or requests regarding products and/or services. Assists customers by providing information while providing efficient and courteous service. Assists with investigating and resolving routine problems, and recognizes when to escalate customer issues. Assists in order tracking, price quoting, and scheduling.Key Responsibilities: Performs simple, routine work within area of specialization. Selects appropriate processes from clearly documented rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from manager.Education: HS diploma or equivalent required.Knowledge and Experience: Demonstrates correct understanding of routine aspects of work. Typically, up to 2 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.Key Working Relationships: Contacts are primarily with immediate manager and others in the group.If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today! Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do That!"

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