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Job Title: Research & Adjustments Rep III-St. Louis
Location: Saint Louis, MO
Company: Bank Of America
Description
Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity of the department's case management system and financial controls. May provide support to and train other researchers within the department. Performs all the functions required at the ResearchAdjustments Representative II level and may act as a lead and workflow coordinator. Provides direction and guidance to less experienced department researchers.
Qualifications
Required:
Proficient in Microsoft Office Suite, Excel
Effective Written and Verbal Communication Skills
Creative Thinking
People Skills
Self Directed, Analytical, Detailed and Thorough
Proven Ability to Multi task
Desired:
Knowledge of Transportation and Logistics
Six Sigma KnowledgeBS/BA or 2 - 3 years of applicable experience
Additional Information
Job FamilyO-Operations
LocationsMO-Saint Louis
Organization8273-SERVICE AND FULFILLMENT OPERATIONS
TravelYes, 5 % of the Time
Posting Details
Posting DateFeb-20-2008, 04:39 PM, Montreal, New York, Washington D.C. - (UTC -5:00)
Unposting DateMar-06-2008, 12:59 AM, Montreal, New York, Washington D.C. - (UTC -5:00)
Full/Part-timeFulltime-Regular
Hours Per Week40.00
Shift1st Shift
Weekly ScheduleMonday-Friday 8:00 A.M.-5:00 P.M.
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