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Job Title: ACCOUNT DEVELOPMENT MANAGER, KEY ACCOUNTS - IT
Location: New York, NY
Company: Forrester Research
The Account Development Manager (ADM) develops, cultivates, and manages relationships with $1 billion-plus companies. The ADM is accountable for achieving specified revenue targets based on the combined quotas of the Account Managers that the ADM is working with. Within a base of clients, the ADM will promote customer satisfaction and loyalty by demonstrating an understanding of customers? critical business issues and delivering products and services that help clients meet their business objectives. Within a base of prospects, the ADM will help to identify and qualify new business opportunities. Some travel is required.
Responsibilities:
*Drive satisfaction and loyalty as measured by active readership of research.
*Maintain quality relationships to retain clients and win referrals to new clients.
*Develop an understanding of clients? business issues and how to apply Forrester products and services to develop strong value propositions.
*Generate incremental revenues from existing clients by selling additional products and services.
*Drive early-stage opportunities through the pipeline.
*Perform name and organizational development at qualified accounts (phone, email, etc.).
*Develop account strategies with the support of Account Managers.
*Understand the changing business and technology issues facing our client base.
*Communicate effectively in writing and via the telephone.
*Track account and pipeline information in Siebel. Requirements:
*B.S./B.A. or equivalent experience.
*One or more years of proven sales success in client management or consultative selling to Fortune 500 accounts.
*Effective organization and time management skills.
*Strong telephone skills.
*Must be a team player, a fast learner, and at ease with technology.Forrester Research is an equal opportunity/affirmative action employer; M/F/D/V are especially encouraged to apply.
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