Position # 2370296

JOB DESCRIPTION:51050 TECH CUSTOMER SUPPORT REP: UNDER DIRECT SUPERVISION, PROVIDES DAY-TO-DAY CUSTOMER CONTACT AND ACTIVELY SEEKS RESOLUTION TO CUSTOMER PROBLEMS WITH DESIGNATED PRODUCT/SERVICE LINES(S). INTERFACES WITH TECHNICAL AND IN-HOUSE CUSTOMER SERVICE PERSONNEL TO DETERMINE EXACT NATURE OF PROBLEM AND IMPLEMENTS REMEDIAL PROCEDURES FOR CUSTOMER. DOCUMENTS PROBLEMS AND CORRECTION PROCEDURES.

JOB ESSENTIAL FUNCTIONS:51050 TECH CUSTOMER SUPPORT REP: ABILITY TO RESPOND TO AND RESOLVE CUSTOMER INQUIRIES. ABILITY TO MAINTAIN LOG OF CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO FOLLOW PROCEDURAL GUIDELINES TO RESPOND TO AND/OR RESEARCH CUSTOMER QUESTIONS.

POSITION PREREQUISITES:THE CLIENT REQUIRES A TWO TO FOUR YEAR DEGREE IN EITHER AUTOMOTIVE OR COMMERCIAL VEHICLE EDUCATION, HEAVY TRUCK AND EQUIPMENT DEGREES, ASE CERTIFICATIONS, DEALERSHIP, WARRANTY, AND/OR ELECTRICAL/MECHANICAL ENGINEERING DEGREES AND A MINIMUM 1-3 YEARS HANDS ON MECHANICAL REPAIR EXPERIENCE, IN ADDITION TO A COMMERCIAL DRIVER'S LICENSE (CDL).

EDS IS A REGISTERED MARK AND THE EDS LOGO IS A TRADEMARK OF ELECTRONIC DATA SYSTEMS CORPORATION. EDS IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES THE DIVERSITY OF ITS PEOPLE.