Position: Regional RelationshipSenior Manager

Reports to:National Director, Relationship Management

Location: Any major office in the Southeast Region


Deloitte Services LP provides a wide variety of internal support services to Deloitte & Touche USA LLP and its subsidiaries and their people. Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more. As with all the businesses within Deloitte & Touche USA LLP and its subsidiaries, a core set of competencies is associated with each of these businesses. An overall understanding of quality client service, a proven track record of working in multifunctional teams and across multiple geographies, strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.



Job Overview: Serve as a senior level project specialist in the Workplace ServicesRelationship Management Group and provides strong project management expertise and communications support to the Southeast Regional Operations Leader, the National Director, Relationship Management and the RM Group. Individual will be designated as a Regional Relationship Manager (RM), and will be responsible for portions of the Southeast region.


Key Relationships: Director, Relationship Management; Regional Relationship Management Leaders (RRMs); Regional Operations Leaders (ROLs); Local Operations Leaders (LOLs), other Workplace Services team members


Job Responsibilities: 

· Assist the Regional Operations Team to manage a portfolio of real estate projects, beginning with requirements definition, through leasing and design and construction activities to move. 

· Work with the Regional Operations Team to design communications strategies for operational changes. Draft, finalize and ensure implementation of communications in multiple mediums including web-based, email, voicemail, and hand-outs.

· Responsible for relationship building/management in all areas of Workplace Services Group (WSG), and responsible for follow-up with other groups within WSG on all aspects of individual real estate projects.

· Liaison to key Regional Operations members over the course of projects, monitor and report progress, escalate issues as appropriate and facilitate solutions teams. 

· Work with the Director of Relationship Management and Regional Operations Leader to facilitate informed strategic site planning among field and real estate constituents. 

· Work with Director of Relationship Management to deploy national design and space standards, including engagement/communication strategy and collateral.


Recurring tasks: 

End to end management of real estate project process; travel to project related sites; perform analysis on various real estate options;, and other tasks to be determined. Be available for on site move preparation and new office openings. 


How work is assigned:

By National Director, Regional Relationship Management in coordination with the Regional Operations Leader. 


Who employee spends time with to accomplish work: 

National Director, Regional Relationship Management; Regional Operations Leaders, members of Leasing, Design & Construction, Local Office Operations Members and Office Services COE


Work Complexity:

Participate in regular strategic and tactical cross-channel meetings of Workplace Services 

Facilitate meetings with the RRMs, ROLs and / or LOLs to gather information for presentations and communications 

Serve as subject-matter expert in project management and communications for Relationship Management


Responsibility

Work with National Director, Relationship Management and RRMs in developing timelines, communications and project management around moves and other relationship management projects 

Work independently, with the National Director, Relationship Management, and Regional Operations Leaders to establish timelines, communication procedures and documentation, and presentations to management Exercise judgment and discretion in translating broad firm goals into specific objectives which incorporate the firms vision 

Work with outside service providers, architects, vendors related throughout the project lifecycle 

Be cognizant of the fact that decisions and actions may impact locations across the Firm as well as the success of the new Workplace Services Organization 

Work with the local as well as regional leadership, must be able to work some weekends


Analysis and Problem Solving

Develop creative solutions to numerous problems and issues that arise as we move from legacy space to new Workplace Services 

Review and analyze real estate project financial reports 

Develop project schedules and workplans 

Troubleshoot and resolve issues by engaging the appropriate stakeholders/SMEs efficiently 

Collect data, develop recommendations and facilitate decision-making for superiors 

Identify, prioritize and escalate issues in a pro-active manner


Education and Experience: 

Strong project management skills 

Excellent written communication and oral presentation skills 

Prior experience in developing communication strategies and plans 

5-7 years of prior project management and strategic communications related experience 

Bachelors degree 

Some experience in facilities, operations and real estate, with an understanding of the Function Specific Subsidiaries and their respective real estate, facilities and operations requirements 

Should have expertise with workplace related issues 

Strong analytical and change management skills 

Ability to think and execute both strategically and tactically 

40% travel 

Deloitte & Touche USA LLP and its subsidiaries ('the Deloitte US Firms') are equal opportunity employers.

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP's subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 40,000 people in more than 90 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names 'Deloitte,' 'Deloitte & Touche,' 'Deloitte Touche Tohmatsu,' or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP. 

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