Apply Now to Get the Job You've Always Wanted. Boost your job search now by finding jobs in your industry and local area. Find employment today or career opportunities for the future with hundreds of hot jobs from top employers. Submit your resume to find a job you'll really love.
SUMMARY:
Under the direction of the Help Desk Manager, performs a variety reporting functions in support of our Help Desk team.
DUTIES:
1. Assist in report creation and analysis for call tracking and trend detection
2. Create reports and SQL queries to identify trends in call volume
3. Occasionally take Help Desk calls to assist clients with a variety of issues including, but not limited to, software, hardware, and telephone issues.
4. Perform call backs to callers to ensure customer satisfaction
5. Perform additional duties as assigned
QUALIFICATIONS AND REQUIRMENTS:
1. Pursuing a Bachelor’s degree in Management Information Systems
2. Prior report creation and maintenance experience; database experience is preferred
3. Familiarity with Windows XP and Office 2003
4. Have the ability to work well in a team and alone
5. Ability to prioritize
6. Prior office experience is preferred
HOURS: Full-time during the summer, 37.5 hours per week.
Volunteer Opportunity - Front Desk Help Baltimore, MD - ORIGINAL JOB LISTING
Habitat for Humanity of the Chesapeake is in need of enthusiastic and engaging volunteers who are interested in assisting with our...
From washingtonpost.com - 26 Nov 2009 .. (159 Views)
HELP DESK CO-ORDINATOR - ASC Winchester, KY - Position # 2416712 51090 Help Desk Coord Assoc: Under direct supervision, provides customer assistance with routine inquiries and problems such as software...
From EDS - save job, email, more.. .. (158 Views)
Help Desk Agent II Portland, OR - At Siemens IT Solutions & Services, Inc. (http://www.it-solutions.usa.siemens.com), the Helpdesk Agent will demonstrate an ability to interface and consult with...
From Siemens - save job, emai .. (132 Views)
Help Desk Technician - General Dynamics Windsor Mill, MD - General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to...
From General Dynamics - IT - save j .. (132 Views)
Helpdesk Agent II Germantown, MD - About NCR Corporation NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and...
From NCR - 15 Sep 2009 17:04:59 GM .. (129 Views)
Help Desk Technician-Tier I Washington, DC - The Enterprise Solutions Business Unit Currently has an opening for a Helpdesk Support Technician Tier-I. JOB DESCRIPTION: This position provides Tier I end... (From SAIC) (126 Views)
Help Desk Lead Washington, DC - Job Description: Help Desk Tier II Lead The Help Desk Tier II Lead works independently receiving general guidance from the Help Desk Managers. This individual... (From SAIC) (120 Views)
