- Responsible for utilizing tour operations and guest services as a vehicle to positively position Miller Brewing Company in the minds of key constituencies and consumer audiences. 
 - Position has overall Supervisory accountability for tour aspects of the Visitor Operations and Guest Services Programs with responsibility for supporting and perpetuating long and short term strategic direction of tour/hospitality operations. 
 - Supervises year-round and seasonal staff including training and development. 
 - Responsible for problem solving and issues resolution on a daily basis. 
 - Oversees and coordinates tour/hospitality mentor program. 
 - Develops and implements guidelines, policies and procedures for tour and guest services staff. 
 - Responsible for communicating Milwaukee Brewery safety information to various internal and external audiences creating an OSHA compliant tour program. 

- Bachelors' degree strongly preferred. 
 - A minimum of 3 years supervisory or management experience in a tour or hospitality environment preferred. 
 - Advanced written and verbal communication skills. 
 - Strong people management skills, experience with directly managing retail, hospitality, or service industry staff. 
 - Budgeting and/or Financial experience a plus. 
 - Must possess ability to integrate long and short term plans to increase the business impact of the tour and guest services programs. 
 - Must be able to handle a wide variety of tasks and responsibilities while maintaining a superior level of customer service. 
 - Requires strong communication, organization, problem solving and leadership skills to efficiently and effectively supervise tour/guest services staff and day-to-day operations. 
 - Demonstrated competency in the following computer programs: OUTLOOK, EXCEL, POWERPOINT, WORD, and ACCESS 
 - Proven skills in key competencies (Analytical/Problem Solving, Results Driven, Innovative, Team Player/Interpersonal Skills, Intellect, Resilient/Flexible/Adaptable, Leadership Skills) 
 - Must have demonstrated unique sensitivity when dealing with community organizations, non-profit agencies, governmental representatives and stakeholders. 
 - Excellent communication skills to effectively interact with internal and external customers. 
 - Strong organizational and time-management skills 
 - Natural affiliation for managing multiple projects 
 - Tolerance for complexity and ambiguity, strong self-management skills 
 - Demonstrated communication skills, oral and written, for the preparation of professional, clear, concise reports. 
 - Ability to establish priorities and plans to achieve short and mid-term departmental goals. 
 - Proven track record of successful problem solving resolutions



 If you are experiencing technical difficulties with this application process, please e-mail Technical Support or call 1-800-291-7062.
 

We are an equal opportunity employer, where diversity makes a difference.