Service Trainer and Project Manager Patient Relations Seattle, WA Full-time Day Shift Competitive Salary + DOE Known for innovations in patient care, and named a recipient of the 2006 Healthgrades Distinguished Hospital Award for Clinical Excellence, Virginia Mason Medical Center is a regional referral, teaching and research center. Our vision to be the Quality Leader in healthcare is achieved by adopting best practices as standard work and by improving systems via the Virginia Mason Production System, which uses Lean principles pioneered by Toyota. At VMMC, we strive to provide the finest health care through an interdisciplinary approach we call “Team Medicine”, which gives every individual the chance to contribute to the well-being of our patients and the continuing success of our medical center. This position provides leadership for organizational and department initiatives to ensure project objectives are achieved in an efficient and effective manner. Manages overall conduct of projects, directs project resources through definition, planning, implementation and transition of initiatives.1. Leads or carries out development of project agreements and plans, including objectives, deliverables, key tasks, timelines, milestones, stakeholder and team member identification, risks, decision-making processes and resource requirements.2. Leads the implementation of process/program improvement projects as per established statement of work and work plan, including facilitating meetings, building and maintaining effective team relationships, monitoring progress, resolving barriers or problems; measures margin improvement after implementation of improvement ideas.3. Collects and analyzes data to support projects being considered or underway. Data gathered may include work methods and procedures, staffing utilization, productivity, organizational structure, distribution of assignments and information management.4. Presents project progress and findings to multiple audiences, including managers, physicians and organizational leadership.5. Collaborates with other Virginia Mason project management personnel to improve on planning and implementation practices, tools and supportive strategies, e.g. training programs, to support the organization's development of its performance improvement capabilities.Skill sets preferred: - Healthcare background and knowledge preferred - Exceptional facilator/trainer that is able to teach as well as motivate and lead groups - Skills and attitude focused on service excellence and delivery. A role model in service! - Available 5-10% of time evenings and Saturday for training delivery - Robust training background preferredThis position requires a Bachelor's degree in business, health care administration, finance or equivalent; seven years' progressively more responsible health care operations and/or project management experience required. Needs demonstrated excellent written and oral communication skills, analytical/problem-solving skills, and team facilitation skills. Demonstrated understanding of health care data sources, e.g., RVUs, patient visits, provider productivity and benchmarks such as MGMA is required, plus how to draw on VM sources of such data. Demonstrated computer skills, including the ability to use database and statistical reporting software, billing systems, and project management software.Skill sets preferred: - Healthcare background and knowledge preferred - Exceptional facilator/trainer that is able to teach as well as motivate and lead groups - Skills and attitude focused on service excellence and delivery. A role model in service! - Available 5-10% of time evenings and Saturday for training delivery - Master's degree and working knowledge of lean thinking concepts and methods is preferred.Be a part of the Virginia Mason team where we offer you not only a competitive salary and comprehensive benefit package, but also a wonderful place to live. Seattle, home to Virginia Mason, is a city that offers its residents the best of everything – from first-rate restaurants, shopping, and theatre to a wealth of recreation, outdoor activities and weekend getaways.For more information or to apply online, visit our website at www.VirginiaMason.org. We are an equal opportunity employer.