Description
Tellers primary responsibility is to process transactions accurately and efficiently in accordance with established policies and procedures. Identify customer needs and refer financial products and services to consumer and small business customers. Act as Bank of Americas face to the customer and consistently seek to delight our customers by demonstrating The Bank of America Spirit. Ensure regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act are adhered to. Contribute to a positive team environment in the banking center through 360-degree coaching. Demonstrate Bank of America core values in all actions. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.(The position described herein may be performed differently within a banking center (BC) based on many factors including the size of the office, the number of transactions, and the experience and amount of staff.)Responsibilities:- Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures- Act as an ambassador of the bank - smile and greet customers using Bank of America Spirit, and provide basic teller services- Build customer loyalty through courtesy and friendliness, including addressing each customer by name- Identify customer needs and refer the appropriate products and services
Qualifications
Required Skills: Minimum of six months cash handling experience and customer service experience; Must be able to respond to inquiries or complaints from customers, answer inquiries and provide information to customers, perform written and verbal communications, and use a 10-key adding machine or keyboard.
Desired Skills: Previous cross-sales/referral experience and ability to identify clients financial goals and objectives; Previous banking/financial services/teller experience as well as work in customer relations/sales field; Bilingual (fluent verbal and written) skills.
Additional Information
Job FamilyR-Consumer Banking
LocationsTX-Dallas
Organization593410-WEST CONSUMER BANK DIVISION
TravelNo
Posting Details
Posting DateFeb-22-2008, 04:52 PM, Montreal, New York, Washington D.C. - (UTC -5:00)
Unposting DateMar-24-2008, 01:59 AM, Montreal, New York, Washington D.C. - (UTC -5:00)
Full/Part-timeParttime-Regular
Hours Per Week20.00
Shift1st Shift
Weekly ScheduleMonday - Friday 7:30 - 11:30, Saturday 9:00 - 3:00
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