Role Title: 

 Customer Service Supervisor 

 Job ID: 

 55728 

 Location:TN - NASHVILLE


 Full/Part Time: 

 Full-Time 

 Regular/Temporary: 

 Regular 





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 Org Marketing Statement 

 At CIGNA, we are committed to providing our customers with employee benefits, expertise and services that improve the health, well-being and productivity of their employees. CIGNAs people are the key to our success in a changing and increasingly competitive marketplace. The collective skills, behaviors and work experiences of all CIGNA employees enable us to make a real difference in the lives of our members. We seek the most talented and creative minds in the industry to develop innovative solutions our customers value and consumers expect. 

 Role Summary 

 Supervises the daily activities of a group of customer service representatives who respond to/research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has eight or more years of experience customer service experience. 

 Qualifications 

 A minimum of either 4 years of Medicare experience or Call Center Management experience. A minimum of a High School graduation is required. 

 Pay Benefits Work Schedule 

 CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development. 

 How To Apply 

 We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity. 

 EEO Statement 

 CIGNA is an Equal Opportunity Employer

 





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