Description 

 

UnitedHealthcare, a UnitedHealth Group company, provides network-based health and well-being benefits and services for employers and consumers nationwide. We use our strength, diversity and innovation to improve the lives of the more than 18 million people who receive our unique products and services. And our endless pursuit for excellence in everything we do extends to your career as well. Join us today for an inspired and purposeful mix of professional growth opportunities and personal rewards.


Job Responsibilities:Overall management of a book of business. Accountable for the maintenance, growth and increased profitability of existing business, the acquisition of new business on existing accounts, customer satisfaction and the strategic direction of assigned accounts. Reports to the local market Director of Account Management in the Key Accounts LOB and to the Regional VP of Account Management in both Major Markets and Public Sector LOBs. Direct strategic, customer specific initiatives, which deliver "value added" services through the execution of client specific business plans. Expand the existing managed care network penetration for existing customers. Coordinate and influence superior customer service delivery developing and maintaining strong intercompany relationships. Develop and monitor client financial performance including renewal planning, negotiation and profitability levels. Secure new business through marketing and effective product and service expansion. Establish and maintain "strong and appropriate" relationships with customers and consultants; ensure Senior Manager has customer specific "high level/board level" decision making contacts. Demonstrate marketing and technical expertise through: Client, broker and consultant meetings. Assessment of approach, resources, and contacts needed to complete RFP's. Preparation for, and participation in, new business site visits and finalist presentations. Provide feedback to management on market trends as represented by our clients. Maintain a high level of healthcare industry knowledge as well as customer's industry. Ongoing maintenance, communication and collection of customer's fee revenue and insured premiums (DSO) in collaboration with finance and collections department. 

 

Qualifications 

 

Qualifications:Performance Driven - Delivers exceptional performance; strives to achieve stretch objectives; focuses on results, not efforts. High-Velocity Change - Drives initiatives to achieve organizational targets; able to adapt to rapidly changing conditions; continually seeks ways to improve process; demonstrates creative, cost-effective solutions. Operating Efficiency - Focuses on execution, removing obstacles and distractions, develops new processes that enhance efficiency and performance. Effectively understands use of data to effect positive change in utilization patterns. Top-Performing Employees Are Our Greatest Asset - Fosters a competitive environment and serves as a role model to other employees. Self motivated; maintains a high level of work quality, focuses of detail and in dependable in meeting commitments and fulfilling obligations Cutting Edge - Consistently demonstrates ability to act and react swiftly to challenges. Build Value to Customers - Builds and strengthens customer relationships; finds better ways to meet customer needs; acts ethically, maintaining the highest personal and professional integrity. Accountability Through Matrix Management - Works effectively within the matrix, promoting trust and communications across the business segments; collaboratively builds strong relationships. Strong interpersonal skills; networks outside and inside the organization and builds positive relationships with key individuals and groups. Organizational and Personal Influencing Skills - Creates, builds, and maintains relationships that enhance the performance of the business, including those outside direct control. Obtains commitments from individuals or groups to ensure organization's success. Ability to influence individuals at all levels of the organization. Bachelor's degree or equivalent experience in related field. Strong working knowledge of UHCs portfolio of products, marketing and managed care knowledge. Strong working knowledge of business planning and financial/underwriting acumen required. Excellent communications and interpersonal skills (internal/external). Solid influence, collaboration and listening skills. Proven ability to navigate an often ambiguous and complex organization to resolve customer issues. Solid negotiation and leadership skills. Ability to create a strategic vision and plan its implementation. Strong team player. Proficiency in Microsoft Word and Powerpoint. Superior verbal, written and presentation skills. Customer-focused; able to work with employers, consumers, consultants, brokers. Sales insurance license maintained by law. 

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

 

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