Position # 2369725

JOB DESCRIPTION:70950 CALL CENTER REP ASSOC: UNDER DIRECTION SUPERVISION, RECEIVES AND/OR PLACES CALLS WHICH ARE BASIC AND ROUTINE. USES COMPUTERIZED SYSTEM FOR TRACKING, INFORMATION GATHERING, AND/OR TROUBLE SHOOTING. MAY ANSWER INQUIRIES, RESOLVE PROBLEMS, PROMOTE AND SELL PRODUCTS/ SERVICES, AND/OR ENTER OR CONFIRM SALES. REQUIRES LIMITED KNOWLEDGE OF COMPANY, PRODUCTS, AND/OR SERVICES. MAY RESPOND TO CUSTOMER INQUIRIES BY REFERRING THEM TO PUBLISHED MATERIALS, SECONDARY SOURCES, OR MORE SENIOR STAFF. USUALLY REQUIRES ABILITY TO NAVIGATE A COMPUTERIZED DATA ENTRY SYSTEM OR OTHER RELEVANT APPLICATIONS.

JOB ESSENTIAL FUNCTIONS:70950 CALL CENTER REP ASSOC: ABILITY TO RECEIVE AND/OR MAKE TELEPHONE CALLS TO RESPOND TO AND/OR RESOLVE CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO EXPLAIN COMPANY PRODUCTS/SERVICES. ABILITY TO RECOMMEND PRODUCTS/SERVICES TO MEET THE CUSTOMER'S NEEDS. ABILITY TO MAINTAIN LOG OF CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO FOLLOW PROCEDURAL GUIDELINES TO RESPOND TO AND/OR RESEARCH CUSTOMER QUESTIONS.

NO POSITION PREREQUISITES INFORMATION AVAILABLE

EDS IS A REGISTERED MARK AND THE EDS LOGO IS A TRADEMARK OF ELECTRONIC DATA SYSTEMS CORPORATION. EDS IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES THE DIVERSITY OF ITS PEOPLE.