Description 

 Teller Operations Specialist are primarily responsible for driving day-to-day operational excellence, ensuring compliance requirements are met, managing the banking center's non credit losses and coaching teller associates to high performance levels. Report into the assistant manager. Coach and train the teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures. Assist both teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues. Ensure day-to-day operational excellence in the banking center and maintain the highest level of customer service standards. Ensure banking center compliance with federal regulations including, but not limited to, USA PATRIOT Act, Anti-Money Laundering and Bank Secrecy Act. Create a positive team environment in the banking center by modeling appropriate behaviors and providing 360-degree coaching to tellers. Coordinate tellers to ensure high quality customer service. Provide input to Assistant Banking Center Manager on teller recruiting and performance. May be required to work weekends and/or extended hours and regular, reliable attendance is critical.Responsibilities:- Work closely with the AM to continually improve banking center performance by driving overall day-to-day operational excellence (including compliance requirements) and enhancing associate proficiency - Delight customers and exceed satisfaction goals- Create workforce stability by cultivating an engaged, spirited and well-coached team- Provide tellers with subject matter expertise on complex transactions and issues- Train and coach tellers on key accountabilities and tasks- Identify customer needs and refer the appropriate products and services- Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures 

 
 

 Qualifications 

 

Required Skills: Minimum of six months cash handling experience, customer service experience, as well as a minimum of six months leadership experience within the past three years; Must be able to respond to inquiries or complaints from customers, answer inquiries and provide information to customers, perform written and verbal communications, and use a 10-key adding machine or keyboard; Must also be able to mentor and coach, as well as train, direct and motivate staff, and plan and direct daily operations.


Desired Skills: Previous cross-sales/referral experience and ability to identify clients financial goals and objectives; Previous banking/financial services/teller experience as well as work in customer relations/sales field; Previous supervisory/management experience; Ability to manage retail operations, as well as plan goals, schedules and objectives, and conduct audits; Bilingual (fluent verbal and written) skills.
 



Additional Information

Job FamilyR-Consumer Banking

LocationsOR-Portland

Organization593410-WEST CONSUMER BANK DIVISION

TravelNo 



Posting Details

Posting DateFeb-19-2008, 08:31 PM, Montreal, New York, Washington D.C. - (UTC -5:00) 

Full/Part-timeFulltime-Regular

Hours Per Week40.00

Shift1st Shift