Position # 2375241

JOB DESCRIPTION:51050 TECH CUSTOMER SUPPORT REP: UNDER DIRECT SUPERVISION, PROVIDES DAY-TO-DAY CUSTOMER CONTACT AND ACTIVELY SEEKS RESOLUTION TO CUSTOMER PROBLEMS WITH DESIGNATED PRODUCT/SERVICE LINES(S). INTERFACES WITH TECHNICAL AND IN-HOUSE CUSTOMER SERVICE PERSONNEL TO DETERMINE EXACT NATURE OF PROBLEM AND IMPLEMENTS REMEDIAL PROCEDURES FOR CUSTOMER. DOCUMENTS PROBLEMS AND CORRECTION PROCEDURES.

JOB ESSENTIAL FUNCTIONS:51050 TECH CUSTOMER SUPPORT REP: ABILITY TO RESPOND TO AND RESOLVE CUSTOMER INQUIRIES. ABILITY TO MAINTAIN LOG OF CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO FOLLOW PROCEDURAL GUIDELINES TO RESPOND TO AND/OR RESEARCH CUSTOMER QUESTIONS.

POSITION PREREQUISITES:MUST BE U.S. CITIZEN MUST BE ABLE TO OBTAIN SECRET GOVERNMENT CLEARANCE PRIOR TO START. MUST HAVE PREVIOUS CUSTOMER SERVICE EXPERIENCE. MUST POSSESS TECHNICAL KNOWLEDGE OF DATA ENTRY WITH REMEDY OR SIMILAR PROGRAM, WINDOWS AND ACTIVE DIRECTORY. STRONG WRITTEN AND ORAL COMMUNICATION IS A MUST. H.S. DIMPLOMA REQUIRED.

EDS IS A REGISTERED MARK AND THE EDS LOGO IS A TRADEMARK OF ELECTRONIC DATA SYSTEMS CORPORATION. EDS IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES THE DIVERSITY OF ITS PEOPLE.