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Position # 2362834
JOB DESCRIPTION:51092 HELP DESK COORD SR: UNDER GENERAL SUPERVISION, PROVIDES SUPPORT TO END-USERS FOR PC, SERVER OR MAINFRAME APPLICATION, AND HARDWARE. HANDLES PROBLEMS AND ISSUES THAT THE FIRST-TIER(S) OF HELP DESK SUPPORT IS UNABLE TO RESOLVE. MAY INTERACT WITH NETWORK SERVICES, SOFTWARE SYSTEMS ENGINEERING, AND/OR APPLICATIONS DEVELOPMENT TO RESTORE SERVICE AND/OR IDENTIFY AND CORRECT CORE PROBLEM. ASSIST IN SIMULATION AND RECREATION OF USER PROBLEMS. MAY RECOMMEND SYSTEMS MODIFICATIONS TO REDUCE USER PROBLEMS.
JOB ESSENTIAL FUNCTIONS:51092 HELP DESK COORD SR: ABILITY TO RESPOND TO AND RESOLVE CUSTOMER INQUIRIES. ABILITY TO MAINTAIN LOG OF CUSTOMER INQUIRIES AND CONCERNS. ABILITY TO FOLLOW PROCEDURAL GUIDELINES TO RESPOND TO AND/OR RESEARCH CUSTOMER QUESTIONS. ABILITY TO INTERACT WITH NETWORK SERVICES, SOFTWARE SYSTEMS ENGINEERING, AND/OR APPLICATIONS DEVELOPMENT.
NO POSITION PREREQUISITES INFORMATION AVAILABLE
EDS IS A REGISTERED MARK AND THE EDS LOGO IS A TRADEMARK OF ELECTRONIC DATA SYSTEMS CORPORATION. EDS IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES THE DIVERSITY OF ITS PEOPLE.
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