In an Information Systems position, individuals will receive both classroom training and on the job training. Incumbents will have have continued access to training and development opportunities, mentoring, and long-term career growth. 
 I/S Analysts have a dual career path: joining an Applications team to support one our business markets, assisting with various aspects of information processing services to provide timely, quality software solutions; or, join one of our Hosting Services teams focusing on end-user computing, applications monitoring, network engineering, user support, or desktop technologies.

Job responsibilities for assignment within an Application team:
•Assist in the development and enhancement of software from details specifications
•Transforms change requests into general specifications
•Assists with unit testing while applying software quality assurance principles
•Assists with upgrades and rollouts including specific duties related to implementation, training and monitoring performance – documents results thoroughly
•Supports ASE/SE in analyzing low complexity technical and/or Level 2 system problems; follow ticket resolution process to design and implement effective solutions
•Assists in investigating components of new tools and techniques
•Provides input to estimates for project plans
•Depicts simple to moderately complex ideas and issues to limited audiences

Job responsibilities for assignment within a Hosting Services team:
•Assists with testing operating or network management systems of low complexity in compliance with testing standards 
•Assists with rollouts, upgrades and office moves including specific duties related to implementation and monitoring performance – documents results thoroughly
•Measures network or computing capacity; ensures service level agreements are met
•Supports TA’s in analyzing low complexity technical and/or Level 2 system problems; follow ticket resolution process to design and implement effective solutions 
•Assists in the evaluation of new hardware and/or software products and services
•Participates in the creation and implementation of new procedures; documents all changes
•Provides input to estimates for project plans
•Depicts simple to moderately complex ideas and issues to limited audiences

 Additional External Job Posting Information Bachelor's Degree in technical or business discipline. Generally 0-1 year of technical support experience (experience may be through IS internships). Basic knowledge of IT concepts, strategies and methodologies. General knowledge of design and development tools or basic knowledge of practices and procedures of operating systems and sub systems and/or telecommunication technologies. Understanding of miscellaneous technologies helpful - including HTML, XML, Internet protocols, networking and related tools (Java, C++, V.NET). Basic knowledge of a business function(s) and business operations. Negotiation skills; oral and written communications skills.

This job posting targets all IS entry-level hires including the IS Analyst program, Technical Development program, User Support Center Agents and Business Systems Analyst.