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Job Title: Inbound Customer Marketing Advisor-Full Time
Location: Beachwood, OH
Company: Bank Of America
Description
As a Bank of America Customer Marketing Advisor, you would be responsible for accepting incoming customer service calls from our credit card customers and developing a rapport with them to deepen our existing relationship. You would solicit balance transfers from competitors, sell cash deposits into checking accounts and offer supporting credit card products and services. Associates utilize negotiation and judgment skills to determine the most appropriate solicitation for each customer, minimize fraud, while maintaining customer satisfaction and delight. Successful candidates are goal-oriented, flexible and possess strong decision-making skills. Additionally, successful candidates have the ability to navigate several computer applications and the judgment to deviate from standard screens, scripts and procedures when appropriate. Extensive training on products, services and computer applications is provided.
Qualifications
Required skills:
Excellent oral and written communication skills
Ability to work effectively in a multi-task, high-volume environment
Self-motivated and results-oriented
Excellent organizational skills
Desired skills:
Sales experience
Additional Information
Job FamilyS-Sales
LocationsOH-Beachwood
Organization6979-CARD SERVICES
TravelNo
Posting Details
Posting DateFeb-22-2008, 04:31 PM, Montreal, New York, Washington D.C. - (UTC -5:00)
Full/Part-timeFulltime-Regular
Hours Per Week40.00
Shift2nd Shift
Weekly Schedulevarious
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