Account Manager I. Job SummaryGenerates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager willsave, secure, and convert by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues. **Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention. **Increases revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability. **Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. **Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).**Acquires indepth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. **Proposes customer solutions that are compliant with appropriate local, state and federal regulations. **Updates and secures customer service agreements. **Ensures that Bucket 1, 2, and 3 customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS.III. Supervisory ResponsibilitiesThis job has no supervisory duties.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. A. Education and ExperienceRequired: Bachelor s degree from an accredited college/university or 5-years sales experience in lieu of bachelor s degree, plus 3-years in a non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue .levels, and/or complex negotiations resulting in signed customer contracts. Internal requirements include 2-years proven success in a Level 3 sales position.Preferred: Bachelor s degree in Sales/Marketing plus 5-years in a non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue.This is a field-based position. This position is eligible to participate in sales compensation and recognition programs upon successful completion of sales orientation and/or training programs.B. Certificates, Licenses, Registrations or Other RequirementsNone required. A Leader in Industry 

As the leading provider of comprehensive waste management services, Waste Management servers municipal, commercial, industrial, and residential customers throughout the United States, Canada, and puerto Rico.Headquartered in Houston, Texas, the Company is organized into seven Operating Groups, collectively referred to as North American Solid Waste, or NASW. Five of the Company's Groups are geographically based (the Canadian, Eastern, Midwest, Southern, and Western Groups), with the other two Groups functionally based (the Wheelabrator and Recycling Groups).Our NASW operations provide integrated waste management services consisting of collection, landfill, transfer, waste-to-energy and in-plant services, recycling and other related services. Benefits of Working for a Leader 

When you work with an industry leader, you come to expect more. At Waste Management, were proud to offer the best pathways for you to achieve career satisfaction, as well as compensation and benefits that live up to your standards.

At Waste Management, each eligible employee receives a comprehensive benefits package that includes: Health, Family, FinancialProfessional Development 

Health

Comprehensive Health Care Coverage

Prescription Drug Plan

Dental Plan

Salary Continuance (Short and Long-Term Disability)

Employee and Family Assistance Program

Retiree Medical

Family

Flexible Spending Accounts

Adoption Assistance Program

Education Savings Accounts

WM Scholarship Programs

Financial

Life and Accidental DeathDismemberment Insurance

Business Travel Accident Insurance

401(k) Plan with a generous company-match

Employee Stock Purchase Plan

YouDecide.com

Ford Motor Company Supplier Partner Program

GM Supplier Partner Program

Chrysler Supplier Partner Program

Dell Supplier Partner Program

Bank of America Discounted Banking Services

Wells Fargo Discounted Banking Services

Nextel Supplier Partner Program

Professional Development

Tuition Reimbursement Program

Equal Opportunity Employer M/F/D/V





 

 

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