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Help Desk Agent - Georgetown, KY  
Job Discovered:  2/23/2008 12:00 AM
Job Posted:  2/20/2008 2:05 PM
Job URL:  https://careers.peopleclick.com/careerscp/client_siemens/ext ..
Company:  Siemens IT Solutions and Services, Inc.
Location:  Georgetown, KY
Last View 1/29/2012 9:33:10 PM
Page Views 194

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Job Position Details

Job Title: Help Desk Agent

Location: Georgetown, KY

Company: Siemens IT Solutions and Services, Inc.

Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source – from consulting to systems integration to software development and management of IT infrastructures. Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.5 billion USD. For more information, please visit www.usa.siemens.com/it-solutions. 

Job Description
At Siemens IT Solutions and Services, Inc. ( http://www.it-solutions.usa.siemens.com), The PC Technician will demonstrate an ability to interface and consult with all levels of Management and interface with Customer contacts, as a Strategic Business Partner. Each has a proven history of generating outstanding business results.In this role, the Help Agent will provide the following services and hold the following Skills and Certs.1) Interact with customers via telephone, e-mail, etc. providing technical support and problems solving abilities2) Identify, evaluate and prioritize customer problems and complaints3) Analyze customer problems and formulate plans of resolution4) Utilize all technical resources to solve customer problems5) Escalate unresolved calls to appropriate support specialist or service group6) Participate in on-going training and departmental developmentPrevious experience supporting Lotus Notes and Nortel VPN preferred.Bilingual English/Spanish skills a plus.If you meet the above skill set/experience requirements and are interested in working with a world-class technology company, Apply Today! Along with the prospect to grow your career with a financially stable, International industry leader, you will also have the unique opportunity to say to your customers, "We're SIEMENS, We Can Do ThatSiemens IT Solutions and Services, Inc is a Drug-Free Workplace that conducts pre-employment drug testing and background screening

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