Overview:

 

This team member is required to perform many functions within the center, including, but not limited to, operating a wide variety of equipment, taking customer orders, assisting customers, moving boxes and equipment, operating computers and computerized equipment, writing and filling out forms, sorting and collating papers, handling money, following instructions from supervisors, and communicating effectively with other team members. In some centers, the team member may work in the back office, photo lab, mail center, or business services department. Additionally, this team member may drive a motor vehicle, order products from catalogs, learn advanced computer software applications, and perform various administrative functions.

 Responsibilities:

 

This is a representative list of the general duties the Customer Service Associate may be asked to perform and is not intended to be all-inclusive

Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision 

Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers 

Performs multiple tasks at the same time, using automatic equipment capabilities 

Troubleshoots routine equipment problems 

May assist in the training of center team members 

May pick-upand deliver customer orders 

Collates, sorts and organizes customer orders 

Sets priorities of customer projects 

May log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders (Production Tracking Process or PTP) 

Operates photocopy, binding and other auxiliary equipment 

Operates the Point of Sale terminal (POS), handles money and makes change. 

Follows copying protocol (