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Complies with proper procedures for check-in of guests and members
Trains Member Service Representatives to maintain high levels of customer service
Enforces club rules and regulations
Enforces adherence to dress code, policies and procedures
Schedules and directs staff meetings and follow-up
Managers inventory levels for retail business
Answers telephone at front desk using Lifestyle Family Fitness phone script
Collects fees for membership upgrades, guests and other services
Handles information calls and books appointments when sales consultants are unavailable
Processes invoices, daysheets and other necessary paperwork
Cross-trains in other areas of club such as Kids Club, floor training and cleaning of club to provide back-up to these areas as needed
Maintains cash drawer and completes shift change verification at the end of each shift
Cleans and maintains service desk and lobby area
Meets and greets all members and guests
Knows all memberships available and proper procedures for renewals and change of status request
Participates in job recruitment process
Participates in the overall safety, comfort and cleanliness of facility
Maintains personal commitment to fitness
Memorizes and understands Lifestyle Family Fitness mission statement, core values and company unique selling positions (USP)
Required Skills
Strong knowledge of LFF software programs (LOLA/SFA)
Ability to maintain cash drawer and balance at the end of each shift
Completes tanning bed test if available at the club
Required Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Job Location
Tampa, FL, US.
Position Type
Full-Time/Regular
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