This position is responsible for assisting the Guest Services and Ticketing Manager with planning, preparing and implementing procedures and programs for the day-to-day operation of the Guest Services and Ticketing Department at Hersheypark, ZooAmerica, and Hershey Gardens. 

 

Job Functions:

Assist in hiring, managing and developing of part time staff

Assist with the implementation of new procedures to improve service to our guests

Provide clear communication to supervisors, as well as full-time and seasonal staffs

Ensure department is compliant with all company policies regarding employees, ticketing, finance, etc.

Coordinate and execute the Season Pass Office and Front Gate daily responsibilities.

Assist with coordination and execution the Season Pass Office daily responsibilities.

Serve as the departmental duty manager on a rotating basis for all events involving the department

Monitor, follow up on, and coordinate all guest correspondence including Guest Services Log, tracking of guest resolutions, and Hersheypark.com inquiries. Serve as the liaison with all complex and group departments to ensure we are consistent with guest resolutions and documentation. Respond to all guest and employee inquiries in a timely manner

Monitor all department supplies and inventories

Assist with monitoring and updating part time employee records, including part time employee payroll

Providing reports for department revenue and other various reports

Response to all guest and employee inquiries in a timely manner

Assist with Complex guest correspondence.

Participate in various complex and destination committees including Destination Guest Services Committee.

Coordinate and execute VIP programs and Breakfast in the Park programs

JOB REQUIREMENTS:

 

 


Basic Qualifications: 

Bachelors degree in Management, Hospitality, or related field OR a minimum of (4) four years experience in a related field such as box office or guest resolution

Minimum ofone (1) year of ticketing experience or related experience

Minimumone (1) year of supervisory experience 

 

Additional Qualifications:

Proven communication and organization skills

Knowledge of amusement parks, or related industry

Proven experience with conflict resolution and problem solving

PC proficiency; including Microsoft Word, Microsoft Excel and Access

Knowledge of Galaxy ticketing system a plus 

 

Working Conditions:

Physical requirements include walking, standing, sitting, hearing and communicating verbally.

Must be able to work flexible hours, including evenings, weekends, and holidays.

Must be able to work in a variety of weather conditions. 

 

Hershey EntertainmentResorts is an Equal Opportunity Employer 


 If you need reasonable accommodation to complete the on-line application, please contact the Human Resources Department.