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Sales & Marketing: Ticket Operations
Seasonal Part Time Ticket Seller - Washington Nationals (Washington, DC)
SUMMARYPrimarily responsible for the processing of single ticket sales and distribution of Will Call tickets to patrons of Nationals Park. Often the first team representative to greet fans, ticket sellers must possess superior customer service skills in order to provide a positive first impression to patrons entering Nationals Park. Ticket sellers are trained in the use of the Tickets.com computerized ticketing system. Applicants must have strong communication skills in order to provide accurate information to guests in regards to Ballpark events and ticketing policies. Applicants should have prior cash management experience with no prior arrests, felonies, or convictions.
MIMIMUM REQUIREMENTS include the following:
Applicants must be 18+ years of age
Excellent customer service skills
Positive attitude and strong communication skills
Excellent interpersonal and leadership skills within a diverse staff
Strong and rapid comprehension of basic mathematics
Working knowledge of computers and their word processing applications
Tenacious work ethic
Punctual and reliable attendance
Available to work a variety of shifts including days, evenings, weekends, holidays and requested overtime
Ability to follow required dress code and maintain a clean and professional appearance
Able to lift, pull and/or move up to 45 lbs.
Quickly learn and retain a large amount of team and stadium information and knowledge
Ability to read, understand and communicate Nationals Park policies and procedures or other ballpark information
Able to walk or stand for long periods of time and climb up/down stairs
Strong ability to work well with co-workers and supervisors in a team environment
Must be able to address and solve problems quickly and effectively
Regular access to email
Successfully pass a pre-employment screening including background check, past employment verification and substance testing
Ability to handle additional duties as assigned by the Box Office Manager
Fluently bi-lingual in English and Spanish is a plus
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must communicate articulately. Maintain a professional appearance and grooming. Posses the ability to function under the stress of heavy crowd levels, including argumentative and potentially confrontational guests situations. Retain a 75% or higher attendance rate for all Washington Nationals home games.
EDUCATION and/or EXPERIENCEHigh school diploma or equivalent required, some college experience preferred. Computerized ticketing experience, particularly in the Tickets.com operating system, is desired yet is not a prerequisite. Proficiency in typing preferred but not required.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Job requires each employee to function in high activity and heavy crowd environment of professional sports venues.
Note: When you apply for this job online, you will be required to answer the following questions:1. Y/N. Do you have prior ticket selling experience? 2. Y/N. Do you have local housing in the DC area?
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