Job Snapshot

Location:

 Phoenix, AZ 85040 (Map it!

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Base Pay:

$27,645 - $34,645 /Year

Employee Type:

Full-Time

Industry:

Healthcare - Health Services Insurance Managed Care

Manages Others:

No

Job Type:

Customer Service
 Health Care
 Insurance

Education:

None

Experience:

At least 3 year(s)

Travel:

Negligible

Relocation Covered:

No

Post Date:

12/4/2009Contact Information

Ref ID:

27745005_338001243 

Description About Our Company 
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. 
 
 JOB GROUP SUMMARY 
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care. 
 
FUNCTIONAL WORK EXPERIENCE 

 Customer Service: Customer service - call center location 

 Customer Service: Member services 
 
DESIRED SKILLS 

 Explain member's rights and responsibilities in accordance with their contract 

 HMO 

 Medicare Advantage Prescription Drug Plan 

 Research and explain coordination of benefits to member 

 Verify and update coordination of benefits information on a member's file 

 Educate providers on contract requirements 

 Bilingual Spanish Speaking Preferred 
 
POSITION SUMMARY 

Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of a basic and routine nature. 

Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. 

Documents and tracks contacts with members, providers and plan sponsors. 

Provides benefit information and conducts claims inquiry research. 

Requirements EDUCATION 
The minimum level of education required for candidates in this position is a High School diploma, G.E.D. or equivalent experience. 
 
REQUIRED SKILLS 

 Perform intake calls from members 

 Perform intake calls from providers 
 
ADDITIONAL JOB INFORMATION 
Currently hiring for the following shift: 12:30 PM - 9:00 PM 
Must be available to work any shifts between the hours of 7:00 AM and 9:00 PM 

 Schaller Anderson is an affiliate of Aetna.  We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company. 
 
Please note that benefit eligibility may vary by position. Click here to review the benefits associated with this position. 
We conduct pre-employment drug and background testing. 
Schaller Anderson does not permit the use of tobacco related products or drugs in the workplace. No agencies, please. 
Schaller Anderson, an affiliate of Aetna, is an Equal Opportunity/Affirmative Action Employer. M/F/D/V 
  
We are committed to maintaining an environment in which all employees are treated equitably and given the opportunity within the context of the business to achieve their potential. Our Affirmative Action responsibilities extend to women, minorities, persons with disabilities and veterans. Company policy also provides for equal opportunity for qualified individuals regardless of race, color, sex, national origin, religion, age, disability, veteran status, sexual orientation, gender identity or marital status. 

 

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