Overview:

 

This team member is required to perform many functions within the center, including all functions performed by Customer Service Associate team members. This team member will have primary responsibility for coordinating the activities of the in-center package delivery station. Additionally, this team member may perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major functional areas, to include Shipping Services, Express Services and Computer Services.

 Responsibilities:

 

This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive. *Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision *Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers *Primary responsibility for coordination of all shipping related services and activities, to include: *Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.*Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services. *Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies. *Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels. *Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. *Sets priorities of customer projects *Follows copying protocol (