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Job Title: Land Concierge Coordinator- The Yachts of Seabourn
Location: Miami, FL
Company: Carnival Cruise Lines
THE YACHTS OF SEABOURN
Location: Blue Lagoon Office Park, Miami, FLHours: Varied
***Only candidatesin the Southeast Florida area will be considered.***
SHORESIDE OPERATIONS
Land Concierge Coordinator
Position requires a minimum of two years experience in the Cruise/Travel Industry; reservations/call center/customer service experience preferred. The primary responsibility is to handle special or customized travel requests and solve issues dealing with transfers, hotel packages, shore excursions and journey or extension programs. The ideal candidate must be detail-oriented, possess excellent analytical and organizational skills, and be able to multi-task and work well under pressure in a fast-paced, dynamic environment. Excellent interpersonal and English verbal/written communication skills are a must. The successful individual must be a self-starter, able to demonstrate sound judgment and resourcefulness in decision-making and problem solving, as well as be able to think and work independently. The PC literate individual must be proficient in Microsoft Office: Word, Excel and PowerPoint in particular. High School diploma required; Bachelors degree preferred. You must be able to work a flexible schedule possibly including evenings, weekends and holidays, and able to and comfortable with domestic/international travel.
Responsibilities include:
Processing hotel and transfer requests.
Producing accurate rooming lists and flight/transfer manifests for each turnaround and update as necessary.
Assisting in the maintenance of hotel inventory, requesting additional space when needed and clearing wait-lists.
Providing service to internal and external customers by answering questions from reservations, guests and travel agents.
Maintaining accurate files and records of all transactions.
Fulfilling supply requests from ground operators (hospitality desk signs, signs for airport meet and greet, etc.)
Assisting in the preparation of annual budgets and product pricing.
Checking invoices against passenger lists to determine validity of billings.
Traveling when required for supervision of ship turnarounds.
Other duties as required by the Manger of Shoreside Operations.
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