Who We Are:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's second largest independent hospitality management company with more than 7,500 employees, over 7,000 guest rooms, and more than $1.5 billion in assets under management. We are a subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in prominent real estate assets nationwide.
Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business and service plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring a different perspective to the hotel management business.
Our Culture:
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!

Essential Functions:

Provide friendly, efficient and hospitable service at the front desk. Provide efficient and friendly check in and check out service Balance and process the audit using the OnQ, Lodgenet, and Pennacle (telephone) systems to closeout the business day and begin the next.

Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen attentively to understand requests.

Complete the registration process by inputting and retrieving information without difficulty from a computer system, confirming pertinent information to guest?s reservation. 

Verify and swipe credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank Ensure charges are posted to correct suites. Post banquet checks to house accounts using the computer.
Balance telephone, Lodgenet reports with what it is posted to OnQ.

Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail and facsimiles for guests as requested. 

Remain calm and alert at all times. 
Close guest accounts at the time of check out. Ensure guest stay was enjoyable. 

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.

?Provide safety deposit boxes for guests while adhering to operating procedures.
? File registration cards in suite number order.
?Operate facsimile machine to send, receive and log incoming transmissions. Notify guests of incoming faxes using the message function on the computer.
?Other duties as assigned by the supervisor. 
?Cleaning the area in back of the front desk including the computer room and mailing area.
?Follow checklist thoroughly and completely.
?Multi-tasking and strong decision making skills are preferable.
?Must work independently and competently.

Position Requirements:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

?Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts.
?Ability to stand and move throughout the Front Office and continuously perform essential job functions.

EDUCATION:High School Graduate

EXPERIENCE:Prior guest service experience preferred. Previous hotel and overnight experience a plus.

OTHERHighly professional appearance, ability to maintain a neat, clean and well-groomed appearance. Specific standards are available.
 

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