POSITION OVERVIEW:

Provide pleasant and helpful assistance to our Pleasanton corporate office visitors and callers to include answering phones, greeting visitors, taking and relaying messages, and performing various general clerical duties. Perform in a senior level capacity by training inexperienced receptionists, and offering assistance with routine job related issues.

RESPONSIBILITIES:

Answer the Phone console and properly route the calls or provide appropriate information to the caller. Calls are to be handled expeditiously, in a professional and business like manner while being friendly and using a high standard of customer service.

Prioritize calls and escalate customer service issues through the proper routing system.

Greet visitors, ask them to sign in, issue them a Visitor Badge, contact the employee the visitor is to see, determine if the employee is going to come to the lobby to escort the visitor or the visitor is to be directed to a specific location.

Responsible for training junior receptionists and providing guidance in policies and procedures as it relates to their job.

Provides back-up phone support through the message center phone. Take and deliver messages promptly.

Pick up newspapers delivered in front of the buildings, label them, and place on the counter for pickup by individuals or the Mail Room.

Notify employees upon receipt of inbound deliveries or have the delivery made to the Mail Room or Receiving as is appropriate. Do not allow deliveries to remain in lobby over 3 hours. If not an item is not picked up by then, have the Mail Clerk deliver it on the next Mail Run.

Give clerical support to Central Office staff as directed by the Store Facilities Manager. When there is free time, seek out additional work by first asking Store Facilities then other departments if they have something.

Support certain clerical needs of the Facilities Department such as in the Mail Room, Copy Center, Store Facilities or Construction when temporary help is needed.

Follow up on loaned access cards to make sure all are returned and contact Loss Prevention (4563) if card is not returned by the end of the day.

Maintain the lobby in a neat and orderly fashion to include visitor reading materials and cleaning of glass doors and counters. Notify Facilities Manager if the janitorial service has not cleaned the area properly.

Follow other procedures as outlined in the Reception Desk Policies and Procedures handbook.

Perform other duties as assigned by the Store Facilities Manager

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:



15+ years of experience as a receptionist in a busy switchboard environment at a corporate office or large facility.

Operate phone console.

Ability to train inexperienced staff members and direct day to day work activities.

Type 40 wpm.

Must have excellent communications and customer service skills.

Must be flexible to work hours between 7:00AM and 5:05 PM (normally an eight hour shift).

Computer literacy and proficiency in MS word applications, specifically Excel.

 




 


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