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PURPOSE
Under general supervision, administers and coordinates the operation and maintenance of Exchange network messaging systems. Implements enhancements and systems updates and monitors systems performance.Resolves problems, provides support and identifies requirements and configuration requirements for client groups and remote locations. This person will also be responsible for architectural design, planning, documentation, and management of projects involving messaging environments, Windows Active Directory, PKI, and domain security best practices.You will also be performing systems configuration, software installation, technical support, standards definition, new features implementation, and systems utilization assessment to assist in troubleshooting and performance tuning.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides day-to-day service management to ensure stability, availability and performance; designs and consults with operations teams regarding Active Directory (AD) designs and requirements.
Assist in maintaining and configuration of enterprise directory services and supporting server infrastructure.
Monitors, maintains, supports and upgrades system hardware and applications as well as resolves Tier 2 and 3 trouble tickets as related to messaging and system performance issues.
Loads and supports applications including, but not limited to BlackBerry Enterprise Server, Symantec Enterprise Vault and MS ActiveSync, as well as manage anti-virus and spam filtering products.
Works with network security and monitoring to ensure service/system security and makes recommendations for improvement.
Assists in the creation of standard operating procedures pertaining to the operation and maintenance of the Exchange and Active Directory environment.
Provides technical support in identifying, troubleshooting and resolving directory and network issues in order to minimize customer downtime performs performance trend analysis to predict and avoid future problems. Tests and deploys infrastructure changes to maintain efficiency, security and software levels.
Manages and monitors domain operations.
Maintains knowledge of emerging technological trends and utilizes this knowledge to educate both IT and the business on opportunities to build better IT solutions that support and drive business decisions.
Understands and observes all safety procedures and practices in order to prevent injuries to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
COMPETENCIES
Knowledge of Active Directory, DNS, DHCP, WINS, AD-Certificate Services, LDAP, Exchange2007, Blackberry Enterprise Server
Experienced in designing and implementing multi-domain and/or multi-forest AD in a corporate environment
Excellent verbal and written communications skills
Established strategic and critical analysis skills
Skill in establishing and maintaining effective working relationships
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
MINIMUM REQUIREMENTS
Bachelors degree in Computer Science Business or related field and four (4) years experience in system administration; or equivalent combination of education and experience.Advanced knowledge of: Windows 2003, DHCP, DNS, WINS andActive Directory Services (security, account provisioning, group policy scripting and administration), OutlookExchange 2007, VMWare ESXBasic understanding of Citrix, SMS, SQL Server 2000/5, IIS, ProxyUnderstands load balancing, clustering, and caching procedures and processes.Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.Experience with server performance tuning and monitoring tools.Familiarity with TCP/IP and other network protocols, and operating system configuration.Familiarity with storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
WORK ENVIRONMENT / PHYSICAL ACTIVITY The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time.
May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
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