As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best. 


CALCTR: Responsible for driving call center sales as a primary delivery channel for all Cox residential services and product lines while ensuring customer satisfaction. Develops, implements, and leads sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceed growth and profit objectives by maximizing the sales of individual and bundled Cox video, voice and data services to residential customers though multiple sales channels including inbound and outbound telemarketing, and in-house residential sales teams.Location: 7401 Florida Blvd Baton Rouge LA 708061-Assists the Sales Supervisor in supporting sales representatives selling across all product lines, services, and ancillary products in a call center environment.2-Assists the supervisor with individual/team statistics for performance management standards and contests to ensure departmental goals and objectives are met.3-Maintains service level goals by providing floor coverage, answering supervisor calls, and delegation of departmental work.4-Aids in the development of CSR's by providing coaching, monitoring and training sessions.5-Serves as Project Lead, Subject Matter Expert, and/or Department Liaison for new product rollouts, marketing efforts, training programs, and/or various other strategic initiatives.6-Resolves escalated customer calls through problem solving and expertise in all products, processes, and positive relationship building skills.Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.For more information about Cox Communications and its subsidiaries, please click herewww.cox.com, www.coxmedia.com, www.coxbusiness.com. 

 Typical Training / Experience - HS diploma or GED required; 1-2 years of call center experience and/or sales experience in which you had to meet sales quotas 
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R3525177107240@posttrak.arbita.net

 

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