Description

Position # 2416712

Job Description:51090 Help Desk Coord Assoc: Under direct supervision, provides customer assistance with routine inquiries and problems such as software, hardware and network operations. Responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to second level support, senior operator or supervisor. May involve use of problem management database and help desk systems.

Job Essential Functions:51090 Help Desk Coord Assoc: Ability to respond to and resolve customer inquiries. Ability to maintain log of customer inquiries and concerns. Ability to follow procedural guidelines to respond to and/or research customer questions.

Position Prerequisites:
*Have previous customer service experience 
*Strong interpersonal, written, and verbal communication 
*Ability work with flexible scheduling 
*Knowledge of computers and basic troubleshooting 
*Undergo drug screen and background/credit check 
*Possess a High School Diploma or GED

Capabilities: Incident Management
Industry: Industry Independent Position

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