Supervisor Patient Financial Services Seattle, WA Full-time, 40 hrs/week Monday - Friday Salary DOEKnown for innovations in patient care, and named a recipient of the 2006 Healthgrades Distinguished Hospital Award for Clinical Excellence, Virginia Mason Medical Center is a regional referral, teaching and research center. Our vision to be the Quality Leader in healthcare is achieved by adopting best practices as standard work and by improving systems via the Virginia Mason Production System, which uses Lean principles pioneered by Toyota. At VMMC, we strive to provide the finest health care through an interdisciplinary approach we call “Team Medicine”, which gives every individual the chance to contribute to the well-being of our patients and the continuing success of our medical center.POSITION PURPOSE This position provides supervision for the daily operations of the Patient Financial Services (PFS) for VMMC. Assists in developing departmental policies and procedures in the revenue cycle. Ensures compliance with all federal, state and local statutes and regulations, as well as all third party payer policies.PRINCIPAL ACCOUNTABILITIES - Recruits, hires, trains, disciplines and supervises staff including completion of performance evaluations and competency assessments. Maintains and updates staff procedure manuals, staff training programs and quality assurance programs. Communicates effectively with staff and develop an effective team which promotes open communication between co-workers in a courteous and professional manner. - Provides leadership and acts as a resource to departmental staff to ensure smooth operations of the day-to-day activities; and ensuring operational goals and customer needs are met. - Participates in the development and implementation of operational processes and supervises the activities of a Patient Financial Services (PFS). Assists in the development of and provides recommendation for systems and processes that further develop VMMC's ability to provide efficient revenue cycle operations. - Participates in the establishment of policies and procedures for the revenue cycle according to administrative and legal requirement. - Assists in developing and monitoring the operating and capital budget making adjustment as needed to stay within budget guidelines; reviews and reports significant variances. - Collaborates and coordinates with other VMMC Departments and alliances to ensure seamless administrations of processes and policies as well as analyzes and resolves sensitive financial related situations.QUALIFICATIONS This position requires 3 years increasingly responsible supervisory experience, preferably in a progressive healthcare setting. Experience in a Clinic/Hospital financial business operation. Demonstrated customer service, written and verbal communications skills and the ability to manage a diverse staff model. Extensive knowledge billing guidelines, and Federal and State billing regulations.Come join the quality health care leader in Seattle. Be a part of the Virginia Mason team where we offer you a competitive salary and comprehensive benefit package, all in a wonderful place to live. Seattle is a vibrant and sophisticated city that offers first-rate restaurants, shopping, theatre and an abundance of outdoor activities.For more information or to apply online, visit our website at www.VirginiaMason.org. We are an equal opportunity employer.