The Account Associate is responsible for working with the account management team, clients, and other athena functions to ensure highly responsive issue resolution, proactive communication, and dedicated account management.The Associate will report directly to a Senior Account Manager.

Responsibilities may include, but are not limited to:
 

 Independently manage selected accounts;

 Develop innovative solutions to complex client services problems;

 Work independently to identify sources at the trend level of client performance and recommend courses of action to the Account Manager;

 Lead and coordinate Account related projects;

 Recommend and execute client communication strategies for daily client operations as well as adherence to Athena air procedures;

 Gather, organize, track, analyze and deliver to clients daily, weekly, and monthly case, system, operational and financial performance trends;

 Maintain proactive daily communication with clients on daily administrative, workflow, financial and management issues; 

 Meet departmental timeliness and quality metrics;

 Other duties as assigned 
Required of All Employees of the Client Operationsepartment:
 

 Mastery of all Microsoft Office applications, including Outlook, Word, 
 Excel and Powerpoint.
 

Position Requirements:

 

 Bachelor of Arts or Bachelor of Science Degree;

 Minimum of 2 years of work experience in a related field (health care, physician practice management, technology, teaching, training, client services, project management);

 Demonstrated knowledge of medical practice billing and operations;

 Understanding of practice management and workflow;

 Experience in positions requiring the exercise of discretion and independent judgment with respect to significant matters;

 Proven ability to work independently to achieve goals;

 Strong computer literacy and the comfort, ability and desire to advance technically;

 Excellent verbal, written and listening communication skills;

 Strong organizational skills, attention to detail and ability to juggle multiple tasks;

 Outgoing, confident, and articulate;

 Good client-facing skills and strong interpersonal skills;

 Self-directed, self starter; 

 Demonstrated analytical skills.

Submit Application:

 If you have a resume to upload, click here
 If you would prefer to fill out our application form, click here 

Send to a friend: 


 "With athenahealth, our dollars outstanding over 90 days have declined by 50%, and total collections as a percent of billed charges have increased by 10%"

 Stuart Weprin, M.D., 
Chief Executive Officer, OGM 

 


 

 Search|Request More Info|Privacy Policy|Terms and Conditions|Site Map 

 Home| About Us| Our Services| Strategic Alliances| News/Events| Tools| 2005 User Conference(c)