The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission.
 
 Responsibilities include:
 Sales generation: meet or exceed personal and Studio sales goals. 
 -Expand the customer's connection to the brand by increasing email sign-up in the studio
 -Prospect for new business on a weekly basis utilizing company programs and tools
 -Use product information and design knowledge to show and explain merchandise features and benefits
 -Help customers in a courteous, knowledgeable, and genuinely interested manner
 -Suggest additional items based on assessing customer needs
 -Close the sale, writing a quote and following up with customer
 -Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community 
 -Handle all merchandise returns and customer problems/complaints in a positive manner
 -Enter customer orders according to company policy and procedure. 
 
 Product knowledge: develop and maintain a thorough knowledge of Design Within Reach products.
 -Read all communication and materials on product forwarded from corporate offices
 -Demonstrate an enthusiasm for design, including designers and the design industry
 -Attend studio meetings, share information amongst peers and utilize the web and catalog
 
 Merchandising: assist in maintaining the Studio's design and housekeeping standards.
 -Assist in floor and fixture changes
 -Receive process and ship product as necessary
 -Utilize the visual standards guidelines to ensure studio meets company standards at all times
 -Maintain a clean work space, back room and restroom
 -Support basic maintenance of the studio (light bulb replacement, painting)
 
 Loss prevention: practice awareness of and compliance with loss prevention and safety procedures.
 -Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise or be suspect
 
 Working relations: work well with customers, fellow associates and corporate contacts. 
 -Take initiative to fulfill customer needs in a timely and appropriate manner
 -Cooperate with fellow associates and promote a positive team spirit
 -Follow company policies and procedures including attendance, personal conduct, dress code and employee discount
 -Communicate constructively and objectively with corporate offices when resolving customer issues

 Requirements:
 -Previous experience or education in design or architecture preferred 
 -Superior communication skills, both verbal and written
 -Ability to identify customer needs and problem solve, to understand and explain product features and benefits
 -Experience with a POS system and proficient with MS Office software and web navigation
 -Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
 -Attention to detail and outstanding problem-solving skills



[ My Career Center ] [ Back To Careers ]