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Job Title: National Customer Service Manager/Supply Chain
Location: Northern, NJ
Company: Well Known Consumer Products Company
Are you a Senior level consumer products sales manager looking for a new challenge??
This role is responsible for the management of Customer Service activities supporting $2 Billion in Gross Sales Activities include overall management of order processing, electronic commerce administration, and supply chain performance to customers.
Responsibilities include managing a team of approximately 17 people across 2 logistic centers inclusive of 2 Customer Service Managers, 1 Customer Service Team Leader, 2 Supply Chain Managers who have responsibility for servicing the Wal-Mart and Target accounts
Establish a thorough knowledge of the important supply chain metrics and goals for priority customers and sales channels. Work with Sales and personnel within customer organizations to develop and execute business plans that will deliver joint value creation across the supply chain.
Serve as a key Logistics liaison between the company and customers. Collaborate with Sales to conduct regular business reviews with customers that insure the company is knowledgeable of current and future customer requirements.
Insure Senior Management is apprised of evolving marketplace trends. Assist in the development of strategies that insure strong, long term business relationships with key customers.
Develop the methods, procedures, systems, and analytical tools required to ensure company resources can view our performance against customer KPIs (customer scorecards, continuous replenishment reports, in-stock reports as example)
Lead the Customer Service activities to deliver high levels of service to the customercomplete order, on-time delivery, free of damage, and accurate transaction.
Focus the efforts of the Customer Service Representatives and Continuous Replenishment Planners on business activities that insure communication with customers and sales is executed effectively and efficiently every day.
Build processes and systems with Sales and Customer Marketing that insure flawless execution of all new product introductions, display shipments and promotional activities.
Lead the activities of the Customer Service Team to develop and maintain systematic planning activities with customers, sales, brokers, and Logistics Centers.
Qualifications / Requirements:
Bachelors Degree
Must have a minimum of 8 years of progressively challenging work experience or sales in the consumer packaged goods industry,with a thorough understanding and interaction in the management of customer service, supply chain, Must demonstrate a proven ability to lead a team toward achieving business objectives, along with the ability to encourage teamwork and foster career development.
Solid understanding of sales and internal/external supply chain principles, processes, and systems to include order management, transportation, forecasting, and warehousing.
Experience with, and a high level of comfort in, contact with the customer both at an everyday operational level as well as senior level.
Experience as a manager with direct reporting responsibilities. Demonstrated ability to lead and develop people.
Ability to analyze data and assimilate relevant data into recommendations and decisions.
High proficiency with computer systems and software applications.
Superior communication skillswritten, oral, and presentation.
Demonstrated ability to take charge, initiate action and lead improvements Additional Information
Applicants with recommendations are preferred.(You have 0 recommendation)
Referrals through network preferred.
Job ID: 503691 Apply now Similar Jobs
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