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Job ID: 40402517162420080301 Supervisor Customer Care-Outbound Who we are:
At Roche, we believe passionately in what we do, and that our products make a difference in peoples lives. We are a successful business that can offer exciting career opportunities to you, both locally and internationally, in a supportive and rewarding culture. We know that our people are responsible for our success and we value our employees, aiming to create a work environment where feeling valued, respected and empowered is a daily experience.Headquartered in Basel, Switzerland, Roche is one of the worlds leading research-focused healthcare groups in the fields of pharmaceuticals and diagnostics. As the worlds biggest biotech company and an innovator of products and services for the early detection, prevention, diagnosis and treatment of diseases, the Group contributes on a broad range of fronts to improving peoples health and quality of life. Roche is the world leader in in-vitro diagnostics and drugs for cancer and transplantation, a market leader in virology and active in other major therapeutic areas such as autoimmune diseases, inflammation, metabolic disorders and diseases of the central nervous system. The Position:
The Supervisor of Outbound is responsible for coaching and counseling employees, coordinating recruiting and hiring, managing individuals and department performance. This includes developing, directing and coordinating daily services provided Outbound Service Center in an effort to maintain high levels of customer satisfaction. Additional responsibilities include, managing all programs, organizational changes, policy changes, facilitating quality improvement initiatives, supplying technical and product information as well as information on trends in the division.
We strongly encourage you to include a copy of your most updated resume should you be interested in this opportunity. Who you are:
Minimum requirements include a bachelors degree in Business, Medical Technology, Life Science or other area, and at least 2 years call center leadership experience. Knowledge of all Diabetes Care products is desired. Ability to develop a broad knowledge of diabetes, blood glucose monitoring, laboratory methods and legal and regulatory issues is necessary. Competence in problem solving and decision making skills are essential along with the ability to successfully handle difficult customers. Strong leadership skills and customer focus are a must. Ability to work in a fast-paced, demanding environment is necessary. Ability to work flexible hours including evenings and weekends required.
Roche is an Equal Opportunity Employer
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Job facts:
Company/ Division Diagnostics
LocationUnited States - IndianaIndianapolis
Job function Customer & Product Support
Job type Standard
Schedule Full-time
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