NETWORK TECHNICIAN 

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video, and data services. The company's employees are committed to the "Spirit of Service" and providing world class services that exceed customers' expectations for quality, value and reliability. Customer satisfaction and winning customers continued business and loyalty is what helps make our company what it is today.

Function: Installation and Maintenance 

 

Classification:Regular Full Time 

 

Wage Scale: 2 

 

Location:Kemmerer, WY 

 

Typical Work Hours:Needs of the businees

Job Description: Analyzes and troubleshoots basic technical problems or issues. Reviews and discusses service order requirements and equipment requests with customers, evaluating customers telecommunication needs and suggesting additional/alternative service as appropriate. Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS and Broadband/DSL). Will be invovled in cable locates and repair. Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles. Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters). Performs continuity and/or conformance testing. Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work. Works with telecom color-coded wires and cables. 

Basic Job Qualifications:At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and Broadband/DSL. At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohms Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes). Working knowledge of hand and power tools. Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets). Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job. Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously. Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands. Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone. Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision. Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card. Ability to perceive differences in telecom wire and cable color. Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes). Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. Employment is contingent upon passage of the strength test.Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).When working aloft, employees weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.A valid State drivers license with a current satisfactory driving record.Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.

 

PREFERRED Job Qualifications:At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and Broadband/DSL), including Design Services. At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.At least six (6) months of experience within the last five years in cable locates and cable repair.Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.Prior experience working on a computer in a Windows-based system and with Microsoft Outlook. Prior experience using a body belt and safety straps. Pole-climbing certification. 

Other Job Requirements:Successful completion and passage of all applicable employment testing and interview. Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location). Wyoming our IM net techs are required to possess a low voltage electrical license from the state. 

Take thenext step to a great career with Qwest! Please submit your resume via this website. 

 

Qwest Corporation is an Equal Opportunity Employer. Any Offer of employment is contingent upon the results of a pre-employment drug test and background check. 

 Requirements: 


 Job ClassificationFull Time Regular 

 Business UnitLocal Network Svcs 

 CareerPathOccupational Opportunities 

 Job FunctionTelecom Technician-Voice and Data, Telecom Technician-Installation Maintenance & Repair, Telecom Technician-Inside Wiring 

 LocaleWY-Kemmerer 

 Preferred LanguageEnglish 

 
 


 
 
 

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