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Description
YRC Logisticsis a global logistics company offering customized supply chain management solutions to clients around the world. With offices and facilities in Asia, Europe, North America and South America, as well as a network of global alliance partners, we offer increased value to our clients by providing them with unmatched expertise in all aspects of supply chain management. YRC Logistics allows companies to improve their transportation networks and overall supply chain efficiency by offering flexible logistics solutions supported by Web-hosted technology and global logistics management capabilities designed to streamline clients' supply chains.
This position will, through a network of internal and external transportation service providers, determine the most cost effective and reliable shipment route that will meet the customers expedited transportation needs. Provide timely and accurate quotes via direct interaction with customers as well as through systematic interfaces with our sister companies. Develop and maintain a positive working relationship with service providers. Assist with the training and mentoring of other coordinators within the TSC. Ensure comprehensive compliance with all TSA regulations.
DUTIES AND RESPONSIBILITIES
Review all viable air, ground and dedicated routings to determine the most cost effective and reliable mode that meets the customers expedited transportation needs.
Provide quotes in a timely and accurate manner via direct interaction with customers as well as through systematic interfaces with our sister companies.
Follow the established criteria relative to providing a quality customer experience as monitored through the quality review process.
Demonstrate user competency in all applicable systems necessary to support the business. Those operating systems would include but not be limited to PowerForward, CSC Desktop, and PTM.
Follow all established processes to ensure compliance with all regulatory requirements, such as the Indirect Air Carrier Standard Security Program, IATA Dangerous Goods regulations, and CFR 49 Hazardous Materials regulations.
Assist in the development and continuing refinement of a network of domestic and international expedited alternative suppliers designed to supplement Yellows existing linehaul system.
Assist in other areas of the operations as needed.
Other duties as assigned.
Qualifications
MINIMUM REQUIREMENTS
Bachelors degree in Business Administration or Logistics or the equivalent combination of education and experience.
Experience in transportation, logistics or a related business or activity with a clear understanding of multiple modes and services within the transportation/logistics industry.
Demonstrated effective problem solving, quantitative analysis, telephone sales, negotiations, interpersonal, written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
Proficient understanding of PC and mainframe computer applications including the Internet.
Demonstrated ability to ensure complete customer satisfaction and to create repeat business opportunities.
Knowledge of continental United States geography.
Ability to type a minimum of 35 wpm.
PREFERRED QUALIFICATIONS
Three to five years experience in transportation/logistics.
Profile
Job FieldCustomer Support/Call Center
LocationsUS-KS-Overland Park-Overland Park
OrganizationTransportation Management Solutions
ScheduleFull-time
ShiftDay Job
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